How do I find the root cause of a problem?

Even a business with very basic IT requirements soon accumulates an array of different IT components that all need to work for the business to run effectively. Internet connection Email Phone Office applications (Word, Excel etc.) Business applications (e.g., Sage) Anti-Virus applications Back-up applications

read more

What is the best way to get support for IT?

The business needs IT support in two areas: Local, physical support to create networks, configure laptops and PCs and resolve physical problems, like disk failures Remote support to keep everything running smoothly Local support is really needed most at the initial stages or for major changes.  In most cases that support…

read more