The services need to be provided within a simple framework covering these areas. Service Level Management The services have to have some kind of measurable framework so you can make an objective judgement about quality Financial Management You need to have the right information so that you can make judgements…
Even a business with very basic IT requirements soon accumulates an array of different IT components that all need to work for the business to run effectively. Internet connection Email Phone Office applications (Word, Excel etc.) Business applications (e.g., Sage) Anti-Virus applications Back-up applications
Nothing stays the same for long in any business so change always needs to be managed. IT technology also changes, but that is ideally something that an IT Support Service Provider would manage within the framework of any agreement. The more important changes to manage are the business changes that alter the…
The business needs IT support in two areas: Local, physical support to create networks, configure laptops and PCs and resolve physical problems, like disk failures Remote support to keep everything running smoothly Local support is really needed most at the initial stages or for major changes. In most cases that support…
Today, if a business has followed a model that focuses on flexible working there is very little that is business-critical in an office. If the telephones are based on VOIP it is really simple to establish a new configuration that uses a number of mobile phones to substitute for the…
Historically, a business needed to decide what applications to buy, then what computers were needed to run the applications and finally what organisation they needed to look after all of that. Today, most applications and the systems needed to run them can be purchased on a subscription basis. This can…
Each Windows PC can have access to a simple printer and each one will have its own queue of documents to print. However, this is not the most efficient way to share a printer and it can lead to long waits. As a rule, it is better to set up a print…
A Desktop PC is usually better value for money and more reliable than a laptop. It will generally be easier to set up a comfortable workstation because the keyboard, mouse and screen arrangement is easier to set up to suit different people. But there is a BIG BUT! The Desktop PC…
An initial set up is probably based on a number of mobile phones and possibly a single landline. In many cases there can be some integration to forward calls from one to the other. They probably have separate voicemail services and almost certainly they have to be managed individually. If there is…