The services need to be provided within a simple framework covering these areas. Service Level Management The services have to have some kind of measurable framework so you can make an objective judgement about quality Financial Management You need to have the right information so that you can make judgements…
Even a business with very basic IT requirements soon accumulates an array of different IT components that all need to work for the business to run effectively. Internet connection Email Phone Office applications (Word, Excel etc.) Business applications (e.g., Sage) Anti-Virus applications Back-up applications
The business needs IT support in two areas: Local, physical support to create networks, configure laptops and PCs and resolve physical problems, like disk failures Remote support to keep everything running smoothly Local support is really needed most at the initial stages or for major changes. In most cases that support…
Today, if a business has followed a model that focuses on flexible working there is very little that is business-critical in an office. If the telephones are based on VOIP it is really simple to establish a new configuration that uses a number of mobile phones to substitute for the…
If the flexible work and cloud-based model has been used, then the common technical problems can be overcome very easily. Telephone communication – not a problem if VOIP is being used Email communication – high availability is assured by the provider Working in the office – either establish individual connections…
It is only when you realise some data has gone missing that you really appreciate the importance of this question. The topic actually divides into three sub-topics: How do I get back a file I just deleted or overwrote by accident? My disk just failed; how do I get my…