SKN Electrical Limited is a company that provides Electrical Contractors to the Offshore Oil Industry. They use a database application to manage the work in conjunction with specialist zone 1 approved hand-held computers to collect the data on site.

The working environment is challenging for the engineers and also for the technology they use. Working practices can include back-to-back teams operating 24×7 across 3-week cycles so the application is in continuous use. Product support was only available during office hours, incidents that interrupted work were frequent and problem resolution was too long.

When the engineers could not rely on the application, they had to revert to manual data collection. If that continued for a long time the data entry task became more difficult and error prone. Some of the problems were also causing data uploads to take a huge amount of time that reduced productivity significantly.

SKN needed a reliable, 24×7 support service for their application. That meant finding an organisation that had sufficient development experience to understand the application, resources to fix problems, resources to develop enhancements and also a support team able to resolve issues rapidly at any time. Since 2015 that is the service that Anna Valley IT Services have provided to SKN. As a result, their workforce is a lot more productive, and the application has been future-proofed so that they can continue to benefit from the investment they made in purchasing the application.

“The Anna Valley IT Services team monitor our product we use to manage a significant proportion of our Ex Inspections providing 24-hour support. They react quickly and resolve any issues that arise and are always ready with advice and guidance when it is needed. The team has also successfully developed a new Android Mobile Application to extend the life of our product beyond the original Windows Mobile Application.”

Meriol Folkard, Commercial Director, SKN